• What if my patient thinks they have registered but is not showing up in the physician portal?

  The Brilliant Distinctions^® Consumer Loyalty Program has two parts:

  • Membership to receive ALLERGAN^® product information, exclusive emails, and event information
  • Access to the Brilliant Distinctions^® Points Program

  Note: Patients must specifically be signed up for the Points Program to show up in the physician portal.

• How do patients access their Brilliant Distinctions^® Consumer Loyalty Program account?

  Once a patient signs up for the program, they can log in at www.BrilliantDistinctionsProgram.com, www.botoxcosmetic.com, or www.juvederm.com. There, they can access information specific to their account, deposit points from BOTOX^® Cosmetic and JUVÉDERM^® XC treatments, and redeem coupons for Allergan^® savings (qualified patients only). Patients will also have the option to donate their points to select charities.

• How can a patient find a participating physician?

  The patient can log in to the program site at www.BrilliantDistinctionsProgram.com and click on "Find a Doctor." Participating physicians will be clearly indicated with an icon   next to their name.  

• Can a patient choose a physician to store in their Brilliant Distinctions^® Program profile?

  Yes, a patient can log on to www.BrilliantDistinctionsProgram.com and click on "Find a Doctor." Here they can search and select their preferred physician and the information will be stored.

• How can a patient verify which physician is on their profile?

  A patient can log on to www.BrilliantDistinctionsProgram.com and click on "myPhysician." The name of the patient's preferred physician will be displayed.

• Does a patient need to specify a physician when requesting/printing a reward coupon?

  No, there is no need to specify a physician. As long as the physician is registered for the program, then they will be able to earn the credit from the redemption.

• If a patient goes to two different physicians for BOTOX^® Cosmetic and JUVÉDERM^® XC treatments can he/she have two accounts for the program?

  Each patient can have only one account, but can earn and redeem points at any participating physician. For example, if a patient lives in another city for part of the year, as long as the physicians at both locations are participating physicians, points will be earned for all BOTOX^® Cosmetic and/or JUVÉDERM^® XC treatments received.

  Please note: BOTOX^® Cosmetic treatments must be at least three months apart for patients to receive voucher points.

• How does a patient earn points?

  Each time a qualified patient receives a BOTOX^® Cosmetic and/or JUVÉDERM^® XC treatment, they will receive voucher points from their participating physician. Each treatment is worth the following points:

•  
  • BOTOX^® Cosmetic treatment – 200 points
  • JUVÉDERM^® XC treatment
    • 1 syringe – 200 points
    • 2 syringes – 400 points

 An email will be automatically sent to the patient (and can also be printed) confirming that the voucher points have been generated, but the patient must go to the program homepage and click on "Deposit" in order for points to be banked into their account. Please note that BOTOX^® Cosmetic treatments must be atleast three months apart for patients to receive voucher points. Additionally, the BOTOX^® Cosmetic treatment must total $200 or more and the JUVÉDERM^® XC treatment must total $350 or more to be eligible for a voucher.

• Note: Voucher points are associated with a code if there are any inquiries.

• How often can a patient earn points for BOTOX^® Cosmetic treatments? JUVÉDERM^® XC treatments?

  Since Injection intervals of BOTOX^® Cosmetic should be no more frequent than every three months, patients coming in for a BOTOX^® Cosmetic treatment less than three months from their last treatment should not be given a voucher for treatment. There are no patient restrictions on the frequency of JUVÉDERM^® XC treatments.

• If a qualified patient receives a treatment for both BOTOX^® Cosmetic and JUVÉDERM^® XC on the same day, will they receive multiple vouchers?

  Only one voucher will be issued by the physician displaying an itemized list of the points received for each treatment.

• How does a qualified patient receive voucher points?

  Once a physician creates a voucher for a treatment, the points will show up as un-deposited voucher points on the patient portal homepage. The patient will log in and, with a click of a button, the points are deposited into their program account.

• What if a patient does not receive their voucher confirmation email?

  The voucher email is not necessary to deposit points into their account, but the patient should check to make sure their email address is correct on the "myInfo" tab.

•  Note: Patients need to make sure to add BDPoints@BrilliantDistinctionsProgram.com as a safe sender to ensure these emails are being delivered.

• Do patients have to go back to the same physician that activated them to receive vouchers?

  No, patients can go to any participating physician to receive a voucher.

• Do vouchers expire?

  Yes, patients will need to deposit voucher points from their treatments within 60 days from the voucher issue date.

• Do coupons expire?

  Yes, when a patient creates a coupon, it is issued with an expiration date of 60 days from the coupon creation date.

• Do patient points ever expire?

  Points will remain active as long as the patient has deposited or redeemed points within the last two years. If an account is closed due to inactivity, all points will be forfeited.

• Can patient points be reinstated after they expire?

  Points cannot be reinstated after they expire, but it is easy to keep points active by depositing points or redeeming points.

• What if a patient accidently creates a coupon?

  Patients will be given the option to "cancel" a coupon once it's been created. Additionally, they can go to "My Rewards History" on the program site and click on the cancel icon that corresponds to the coupon they want to cancel.

• Can a patient give their voucher points to someone else to add to their account?

  Point vouchers are non-transferable.

• What happens if a coupon is lost or stolen?

  The patient should "cancel" the coupon on the program site by going to "My Rewards History" on the program site and clicking on the cancel icon that corresponds to the coupon they want to cancel. If additional assistance is needed, they can contact the call center at 1-888-324-2745 (9AM–9PM EST, M–F) and speak to a representative who can help issue a new coupon.

• How does a patient redeem points?

  Once a patient signs up for the Brilliant Distinctions^® Points Program they will be able to access the program homepage. This page provides specific account information, the ability to deposit points from BOTOX^® Cosmetic and JUVÉDERM^® XC treatments, and redeem points for dollar off future treatments or select ALLERGAN^® products (qualified patients only). They will also have access to donating to select charities.

• If a patient makes a donation to a charity, will any of their information be shared?

  No patient information will ever be shared when donating to a charity. The patient would select the amount of points to be redeemed and select the checkbox to acknowledge that the donation is being made by Allergan, Inc. on the patient's behalf. An email will be sent to the patient to confirm their donation. Patients can refer to www.makeawish.org and www.dressforsuccess.org for more information on the selected charity.

• How does the point structure (including bonus points) for earning and redemption work?

• Points earning for BOTOX^® Cosmetic:

  Deposits 1, 2	200 Points (No Bonus)
  Deposits 3, 4, 5	200 Points + 50 Bonus Points (A 25% Bonus)
  Deposits 6, 7, 8	200 Points + 100 Bonus Points (A 50% Bonus)
  Deposits 9, 10, 11	200 Points + 150 Bonus Points (A 75% Bonus)
  Deposits 12+	200 Points + 200 Bonus Points (A 100% Bonus)

  
  

  Points earning for JUVÉDERM^® XC:

  1 Syringe	200 Points
  2 Syringes	400 Points

  
  

  Point redemption:

  Points	Redeem For
  200	$25
  300	$35
  400	$50
  500	$65
  575	$75

• Is there a dollar limit when creating a coupon?

  One coupon can be used per treatment with a maximum dollar amount of $75.

• How does Refer a Friend work for the patient?

  There is a Refer a Friend section on the program website where patients can enter friends' email addresses (entering the first and last name will be optional). An email will be sent to their friend (from patient, as the sender) and if they decide to join the program, they will receive bonus points for completing the activation and registration. A patient can refer up to 10 friends at any one time. Please note that only the friend will receive bonus points.

• Can patients participate in this program without Internet access?

  The program is only accessible through the Internet. This includes program registration, depositing points, and redeeming points. If a patient doesn't personally have Internet access, we suggest that they visit a local public library to use the computers and Internet service there. These services are usually provided free of charge to anyone with a library card.

• How do patients change their name or other information, like an email address?

  The patient can log on to www.BrilliantDistinctionsProgram.com, click on "myInfo," and update any pertinent information.

• Can a patient de-activate from the Brilliant Distinctions^® Consumer Loyalty Program?

  We'd like the patient to let us know if this program doesn't meet their needs, but any account can be closed online by logging on to www.BrilliantDistinctionsProgram.com and clicking on the "myPreferences" tab or by calling the call center at 1-888-324-2745 (9AM–9PM EST, M–F).

• If a patient de-activates their account, can the points ever be reinstated if the account is re-activated?

  If an account is closed by the patient by request or inactivity, all points will be forfeited.

• Does the program provide the patient's name or any other information about the patient's treatments to anyone?

  Names of the program members will not be sold to or shared with anyone. No information will ever be provided to anyone about treatments, with the exception of participating physicians and call center support personnel in order to help patients resolve any issues or answer any questions they may have.

• If two members of the same household both get BOTOX^® Cosmetic and/or JUVÉDERM^® XC treatments, can they have a joint account?

  Federal government (HIPAA) regulations prevent us from joining accounts. Each person who receives a Patient Welcome Brochure is welcome to have an individual program account.

• Is anything ever sent to the patient's home address?

  This program is designed to allow all communications with members to take place via the Internet and email. Nothing will ever be sent to the patient's home address without his/her permission.